Experience driving urgent and high-priority cases through process to resolution.2+ year experience in an operations role supporting content moderation and safety issues Passionate about building a safe space for our users and creators has a strong understanding of the online safety landscape, especially issues related to free-expression.This role may require some weekend or holiday coverage on an on-call basis.Help project manage team projects and provide organization.Support vendor and operations teams through policy alignment, enforcement guidance, and training.Work closely with key cross-functional stakeholders to improve escalation processes, enforcement workflows, and tooling.Handle crisis management situations, including managing sensitive events and ensuring timely action and communication.Triage and handle high profile and/or time-sensitive escalations, including communication with internal and external stakeholders.Ĭonduct objective and timely investigations into reported content to ensure compliance with Spotify’s policies.This individual will support our day-to-day policy enforcement operations to include case review and moderation, responding to internal and external inquiries including high tier escalations, and maintaining a strong feedback loop among key cross-functional stakeholders in order to help ensure Spotify is a safe and positive experience for everyone.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |